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Dear {ContactPersonName} {ContactPersonSurname},

Kindly find attached your invoice for {InvoiceDate} with account reference number: {ClientAccountCode}

Please log a ticket on our Customer Portal for any queries on your account.

The Customer Portal will allow you to categorise your request, automatically giving it the required priority. This will enable the service team to prioritise business affecting requests. We have also set turnaround times to these ticket categories, allowing us to automatically escalate your ticket to a manager should the turnaround time not be met.

Please use the below process to log a ticket on our Customer Portal

• Log into our Portal via this URL: https://adcon.myportallogin.co.uk

• Select “Submit a ticket”

• Select the "I want some help with my account" option.

• Select one of the finance-related ticket categories closest to your request:

• “Airtime Query”, “Invoice Statement Request”, “Invoice Process Query”, “Payment Allocations”, and "Hardware Returns”.

• Select the “Other” option should your query be unrelated to any listed categories.

• Simply “provide information” that pertains to your selection above and click “Submit”

• You can keep track of your ticket status on the home page, click on “Lookup a ticket”

Alternatively, you can also call us on 010 300 1316 and one of our friendly service agents will gladly assist you.

Kind regards,

Adcon Finance Team