Customer permissions
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Customer notifications
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| Info |
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We could look into Templates, however, Marketing would need to run with this as the styles are HTML or CSS format. |
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TForge Managed Infrastructure
Name | Enabled/ Disabled | Verbiage |
|---|---|---|
Customer invited | Enabled | Same Verbiage as CSM |
Request created | Enabled | Same Verbiage as CSM |
Public comment added | Enabled | Same Verbiage as CSM |
Public comment edited | Enabled | Same Verbiage as CSM |
Request resolved | Enabled | Same Verbiage as CSM |
Request reopened | Enabled | See below |
Participant added | Enabled | See below |
Organization added | Enabled | See below |
Approval required | Enabled | See below |
Customer-visible status changed | Enabled | Same Verbiage as CSM |
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Adcon Finance
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Name | Enabled/ Disabled | Verbiage |
|---|---|---|
Customer invited | Enabled | Same Verbiage as CSM |
Request created | Enabled | Same Verbiage as CSM |
Public comment added | Enabled | Same Verbiage as CSM |
Public comment edited | Enabled | Same Verbiage as CSM |
Request resolved | Enabled | Same Verbiage as CSM |
Request reopened | Disabled | |
Participant added | Enabled | Same Verbiage as TForge MI |
Organization added | Disabled | |
Approval required | Disabled | |
Customer-visible status changed | Enabled | Same Verbiage as CSM |
Adcon Sales
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Name | Enabled/ Disabled | Verbiage |
|---|---|---|
Customer invited | Enabled | Same Verbiage as CSM |
Request created | Enabled | Same Verbiage as CSM |
Public comment added | Enabled | Same Verbiage as CSM |
Public comment edited | Enabled | Same Verbiage as CSM |
Request resolved | Enabled | Same Verbiage as CSM |
Request reopened | Disabled | |
Participant added | Enabled | Same Verbiage as TForge MI |
Organization added | Disabled | |
Approval required | Disabled | |
Customer-visible status changed | Enabled | Same Verbiage as CSM |
Adcon Service Delivery
...
Name | Enabled/ Disabled | Verbiage |
|---|---|---|
Customer invited | Enabled | Same Verbiage as CSM |
Request created | Enabled | Same Verbiage as CSM |
Public comment added | Enabled | Same Verbiage as CSM |
Public comment edited | Enabled | Same Verbiage as CSM |
Request resolved | Enabled | Same Verbiage as CSM |
Request reopened | Disabled | |
Participant added | Enabled | Same Verbiage as TForge MI |
Organization added | Disabled | |
Approval required | Disabled | |
Customer-visible status changed | Enabled | Same Verbiage as CSM |
Adcon Service Assurance
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Name | Enabled/ Disabled | Verbiage |
|---|---|---|
Customer invited | Enabled | Same Verbiage as CSM |
Request created | Enabled | Same Verbiage as CSM |
Public comment added | Enabled | Same Verbiage as CSM |
Public comment edited | Enabled | Same Verbiage as CSM |
Request resolved | Enabled | Same Verbiage as CSM |
Request reopened | Disabled | |
Participant added | Enabled | Same Verbiage as TForge MI |
Organization added | Disabled | |
Approval required | Disabled | |
Customer-visible status changed | Enabled | Same Verbiage as CSM |
Adcon Managed Infrastructure
...
Name | Enabled/ Disabled | Verbiage |
|---|---|---|
Customer invited | Enabled | Same Verbiage as CSM |
Request created | Enabled | Same Verbiage as CSM |
Public comment added | Enabled | Same Verbiage as CSM |
Public comment edited | Enabled | Same Verbiage as CSM |
Request resolved | Enabled | Same Verbiage as CSM |
Request reopened | Disabled | |
Participant added | Enabled | Same Verbiage as TForge MI |
Organization added | Disabled | |
Approval required | Disabled | |
Customer-visible status changed | Enabled | Same Verbiage as CSM |