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Kindly note that we have tested the lines and can confirm that they are [closed/opened] as requested.
Best regards,
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PR comm after M.E., RFO still in progress
Dear Valued Customer,
We hope this message finds you well.
We wanted to assure you that we have not overlooked the importance of providing you with the RFO concerning the incident on [dd/mm/yyyy]. Our team is diligently working on drafting this report, although the process is taking longer than expected.
Please be assured that we will keep you informed with progress updates as soon as they become available.
Thank you for your continued patience and understanding.
Yours sincerely,
Ops Team
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