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- Set Meeting Date: 25 July 2024
- Draft Actions:
- 1. Monthly Billing:
- Need to split the billing for Hahn and,
- Create a change procedure which we need to communicate to the customer/customers (PR Campaign). Feedback to be provided 1 week from now on progress report. Sthembiso Ngongoma Adele Diedericks for onboarding billing process. *Hahn: Changes to user counts* Last day of month (CallBi, different systems) verbally explain , email. *
- Hahn TVC Package: review and investigate spam ratios, numbers, weekly report, communicate to client. Sthembiso Ngongoma Saba Rahimi
- Major Events Communication: Create PR campaign process for post ME’s with all relevant stakeholders where we regroup in War Room to plan and confirm communication that needs to be standardize and provided to all customer-facing stakeholders to communicate effectively. This usually between post ME and awaiting RFO. Adele Diedericks Ali Demmer Sthembiso Ngongoma
- Review the effectiveness of an RFO, request data from a few customers to confirm the value proposition of it and message it provides, is it transparent enough? Customer view? Adele Diedericks Sthembiso Ngongoma Ali Demmer also Turnaround times for RFO’s to review.Saba Rahimi
- Training Overview to Teams: Need to communicate communication improvement strategies with our front desk and Ops teams, including CSKAMS. Creating a sense of urgency around clients that are experiencing downtime and when required to log a ticket. How do we provide reassurance and how well do we communicate and provide assistance? Sthembiso Ngongoma Adele Diedericks Thabang Mashiane
- Data Integrity HubSpot: Confirm Hahn active contacts and right party contacts for ME’s. Also create and confirm data integrity project frequency of updating data and the actual process? Thabang Mashiane Ali Demmer Adele Diedericks Need to ensure our data is updated frequently. Schedule session.
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