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Lloyd Hughes (Deactivated)

Lloyd Hughes (Deactivated)

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URL

determined automatically

Key

enigma:notifications:inbound

Payload

  • type: "call"
  • payload:
    • call_ref: <Unique internal ID for this call>
    • ref: <The handling agents extension number>
    • number: <the number which the call is coming from>
    • contact_ref: <A unique matter/callee reference specified by the 3rd party application>
    • campaign_ref: "inbound"
Info
titlecall_ref

The call_ref field will return a unique identifier for this specific call, it is set internally for inbound calls, but for click 2 dial calls it is set according to the value passed upon creating the call. This field is used to control call, as well as uniquely identify multiple calls to the same callee.

Info
titlecontact_ref

The contact_ref field may not always be populated, that depends if there is an IVR which allows inbound callees to type in a reference number or account number. If this is the case that will be filled in in the contact_ref field, otherwise the field will default to a null string ("").

 

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