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In order of most effective:
1. Support Portal
https://tforgesupport.myportalloginteleforge.co.ukza/
| Tip |
|---|
The support portal is the best way to get support, because it handles data capturing, enforces SLA’s and does other magic to make sure you are provided with the best possible support. |
2. Call the Support Line
Sometimes you just need a voice, and we are in the communications industry after all.
Call us on 010 035 0909 (tel:+27100350909).
| Note |
|---|
Have as much info at your fingertips as possible, since the team member won’t have any information available to them they will need as much guidance from you as you can possibly give. |
3. Support Email
| Warning |
|---|
Support emails have been de-linked from the ticketing system and will no longer be covered by SLA’s as they were in the past. Only use this when expressly told to do so. |
Send an email to support@teleforge.co.za
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Emails are less ideal than the support portal because you don’t always remember to add as much info as you can, and this leads to time being spent on gathering info that could be avoided, thus delaying the resolution process.
That said, if you need to send an email, please do so, the team is here to support you.
3. Call the Support Line
Sometimes you just need a voice, and we are in the communications industry after all.
Call us on 010 035 0909.
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