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CX TQM Issue

Jira Legacy
serverSystem Jira
serverIda32b891f-2da4-3879-b1ec-0ffe11c5f3c6
keyCP-158

Date of Issue

Duration of Issue

To be confirmed

Area of Failure:

Process & People

Impact

Recurring Major Issue

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  •  Set Meeting Date 2024-03-25
  •  Draft Actions
  •  List of actions below:
  •  Create a registry for all licenses to effectively track on SharePoint, granting access to all relevant stakeholders Gabriel Makins
  •  Identify and create a process to effectively mange licenses and expected expiration dates, share with all relevant stakeholders (Important for future services and new solutions like Amelia, Omni Sense) Rijnhard Hessel Sylvester Kuisis Vishane Naicker Ali Demmer
  •  Require at least a minimum of 90 day’s warning notification to all relevant stakeholders, determine warning thresholds and frequency thereafter Gabriel Makins
  •  Ensure we have extra licenses available to mitigate any future risks Gabriel Makins Sylvester Kuisis
  •  Create a new part code/s to cater for annual, month to month, reduce or increases in licenses, review current part codes and determine new part codes to add, update all relevant stakeholders Charne' Hofmeester Rijnhard Hessel
  •  Review the 2 week’s turn around time from the 3 rd party provider, to speed up the turnaround time Antony Makins
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