The User Status Notification is a structured message format that facilitates the real-time communication of user status updates within an omni-channel campaign. It includes essential details like user and campaign identification, status information, and context, enabling systems and applications to respond appropriately to the user's progress or changes in status.
{
"type": <string>,
"payload":{
"user_id": <integer>,
"campaign_id": <integer>,
"status_id": <integer>,
"status": <string>,
"break_name": <string>
}
} |
Field | Type | Description |
type | string | The type of notificaiton. |
Payload Data | ||
user_id | integer | The ID of the user. |
campaign_id | integer | The ID of the camapign. |
status_id | integer | The ID of the status. |
status | string | The name of the status. |
break_name | string | The break name the agent is on.
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