CEX WIG Meeting Agenda
Date: [11 June 2024]
Time: [11:00-12:00]
Location: [War-room]
Chairperson: [Thabang]
Welcome and Introductions
Chairperson's opening remarks
Attendance and apologies
Review of Last Week's WIGs
Summary of last week's WIGs (Wildly Important Goals)
Progress and achievements
Challenges faced and how they were addressed
Setting This Week's WIGs
Identification of WIGs for the upcoming week
Assignment of responsibilities and deadlines
Strategies for achieving these goals
Service Handover Tickets (SHI)
Review of SHI tickets
Discussion on any issues encountered during onsite PSTS client visits
Plans for any necessary SHI revisions or improvements
Update on SHI customization and QA as suggested by Dela
FCR Process for Last Week
Analysis of FCR performance from the previous week
Discussion on successes and areas needing improvement
Strategies for supporting TForge engineers to enhance resolution percentages
Any Other Additional Topics
Open floor for any additional topics or concerns from team members
Action Items Recap
Summary of new action items from the meeting
Assignment of responsibilities and deadlines
Next Meeting
Confirmation of next meeting date and time
Meeting Agenda: CEX WIG session/Q2 Overview
Meeting Date: 18 June 2024
Meeting Time: 09h30 - 10h30am
Location: War Room
Review of Last Week's WIG Commits (5 minutes)
Recap the WIG (Wildly Important Goal) commits made by each team member last week.
Discuss any successes, challenges from pursuing these commitments.
WIG Commits for This Week (10 minutes)
Each team member shares their WIG commits for the upcoming week
Clarify any expectations or requirements for achieving these commitments.
Dependencies or Matters to Raise (5 minutes)
Identify any dependencies or roadblocks that need attention from the team.
Discuss any pressing matters or concerns that require collective action.
SHI's Update (5 minutes)
Identify the total count of SHIs and confirming the up-to-dateness of the Sheet.
Discuss the Post 90 days script which Dela shared with us.
Team Discussion: General Topics (15 minutes)
Open floor for team members to discuss any relevant topics, share updates, or seek input from the team.
Q2 Plan & Focus - Customer Experience Team
6. FCR Review (10 minutes)
Evaluate the FCR performance of the team for the previous week.
Discuss any trends, areas for improvement, or notable achievements.
Identify a focus area for improving FCR in the upcoming week.
Wrap-Up and Action Items (10 minutes)
Summarize key takeaways from the meeting.
Assign action items to team members as necessary.
Confirm the date and time for the next meeting, if applicable.
Meeting Agenda: CEX WIG session/Q2 Overview
Meeting Date: 25 June 2024
Meeting Time: 09h30 - 10h30am
Chairperson: Thabang
Location: War Room
Review of Last Week's WIG Commits (5 minutes)
Recap the WIG (Wildly Important Goal) commits made by each team member last week.
Discuss any successes, or challenges from pursuing these commitments.
WIG Commits for This Week (10 minutes)
Each team member shares their WIG commits for the upcoming week
Clarify any expectations or requirements for achieving these commitments.
Dependencies or Matters to Raise (5 minutes)
Identify any dependencies or roadblocks that need attention from the team.
Discuss any pressing matters or concerns that require collective action.
SHI's Update (5 minutes)
Identify the total count of SHIs and confirm the up-to-dateness of the Sheet.
Team Discussion: General Topics (15 minutes)
Q2 Book discussion- Chapter 1
FCR Review (10 minutes)
Evaluate the FCR performance of the team for the previous week.
Discuss any trends, areas for improvement, or notable achievements.
Identify a focus area for improving FCR in the upcoming week.
Wrap-Up and Action Items (10 minutes)
Summarize key takeaways from the meeting.
Assign action items to team members as necessary.
Confirm the date and time for the next meeting, if applicable.