Email Templates_FIN_Suspension Notices
- Adele Diedericks
TForge: Cancellation With Debt Outstanding - Acknowledgement Email:
Subject: Acknowledgement of Cancellation Notice
Note: Payment due date might be different for each customer, based on their terms and conditions or by the 20th.
Dear Customer Name,
We hereby regrettably acknowledge receipt of your cancellation request of all XXXXXXX services with us.
Please note that your account has a balance outstanding of RXXXXXX as per the latest statement attached.
For us to finalize your cancellation request and allow the release of your call recording data and service numbers, the total outstanding amount of RXXXX needs to please be settled by no later than XXXXXX.
Important Notice:
Should no further feedback be received after 48 hours from the above-specified payment due date, failure to adhere to the above terms and conditions may result in your call recording data being permanently deleted and service numbers not being released on time.
Options to retrieve your call recording data once the payment was made:
HD Hard drive: Provide us with an HD hard drive to copy the call recordings (Our service team will confirm the specified GB size required). Can be delivered to our head offices in Waterfall Midrand.
FTP site: We can arrange to transfer call recording data via an FTP site, confirm with your IT personnel.
Deletion of data: Confirm on a company letterhead if you would like us to permanently delete any call recording data on your PBX.
Please contact our Finance team for any queries on your account or clarification on the above-mentioned information.
Please use the below process to log a ticket on our Customer Portal.
Log into our Portal via this URL: https://tforge.atlassian.net/servicedesk/customer/portals
Select the TForge Finance Portal to log your request.
Select the "Help required with my account" option.
Enter your requested information in the “Summary” (subject) section.
Select the option “Share with” to share with your “Organisation or “No One”.
Select one of the finance-related categories closest to your request or query:
“Airtime Enquiry”, “Invoice Statement Request”, “Invoice Payment Enquiry”, “Payment Allocations”, "Hardware Returns”, and “Credit Note Requests”.
Simply add detailed information under “Additional Information” related to your request or query.
Click “Send” at the bottom to submit your ticket request or query.
You can keep track of your ticket status on the home page, click on “Requests” at the top right corner.
You can also call us on 010 035 0909 and one of our friendly service agents will gladly assist you.
Kind regards,
TForge Finance Team
TForge: Cancellation without debt: Acknowledgement Email
Subject: Acknowledgement of Cancellation Notice
Note: Payment due date might be different for each customer, based on their terms and conditions or by the 20th.
Dear Customer Name,
We hereby regrettably acknowledge receipt of your cancellation request of all XXXXXXX services with us.
Please find your latest statement attached which includes your final amount due.
In order for us to finalize your cancellation request and allow the release of your call recording data and service numbers, the total amount due needs to please be settled by no later than XXXXXX.
Important Notice:
Please note, should no further feedback be received after 48 hours from the effective cancellation date, failure to adhere to the above terms and conditions may result in your call recording data being permanently deleted and service numbers not being released on time.
Options to retrieve your call recording data once the payment was made:
HD Hard drive: Provide us with an HD hard drive to copy the call recordings (Our service team will confirm the specified GB size required). Can be delivered to our head offices in Waterfall Midrand.
FTP site: We can arrange to transfer call recording data via an FTP site, confirm with your IT personnel.
Deletion of data: Confirm on a company letterhead if you would like us to permanently delete any call recording data on your PBX.
Please contact our Finance team for any queries on your account or clarification on the above-mentioned information.
Please use the below process to log a ticket on our Customer Portal.
Log into our Portal via this URL: https://tforge.myportallogin.co.uk/
Select “Submit a ticket”
Select the "I want some help with my account" option.
Select one of the finance-related ticket categories closest to your request:
“Airtime Query”, “Invoice Statement Request”, “Invoice Process Query”, “Payment Allocations”, and "Hardware Returns”.
Select the “Other” option should your query be unrelated to any listed categories.
Simply “provide information” that pertains to your selection above and click “Submit”
You can keep track of your ticket status on the home page, click on “Lookup a ticket”
You can also call us on 010 035 0909 and one of our friendly service agents will gladly assist you.
Kind regards,
TForge Finance Team
TForge: 1st Suspension Notice: Notice Of Suspension
Finance Notifying customer account will be suspended in 48 hours.
Dear Customer Name,
This email serves as notification that your account will be suspended within 48 hours from receipt of this notice, due to your account being in arrears of over XXX+ days.
Please note that your account has an outstanding balance of RXXXXXX as per the latest statement attached.
Important Notice:
Should no further feedback be received after another 48 hours from the suspended date, failure to adhere to the above terms and conditions may result in your call recording data being permanently deleted.
Please contact our Finance team as soon as possible to make the required payment arrangements if you would still like to reactivate your account or for any further queries on your account.
Please use the below process to log a ticket on our Customer Portal.
Log into our Portal via this URL: https://tforge.myportallogin.co.uk/
Select “Submit a ticket”
Select the "I want some help with my account" option.
Select one of the finance-related ticket categories closest to your request:
“Airtime Query”, “Invoice Statement Request”, “Invoice Process Query”, “Payment Allocations”, and "Hardware Returns”.
Select the “Other” option should your query be unrelated to any listed categories.
Simply “provide information” that pertains to your selection above and click “Submit”
You can keep track of your ticket status on the home page, click on “Lookup a ticket”
You can also call us on 010 035 0909 and one of our friendly service agents will gladly assist you.
Kind regards,
TForge Finance Team
TForge: 2nd & Final Suspension Notice: Your XXX Account Is Now Suspended
Finance notifying the customer that their account is now suspended and that their call recordings will be deleted within 48 hours, Log SD #ticket & provide as reference
Dear Customer Name,
Please note that we have not yet received your payment for the outstanding balance on your account. Your account has now been suspended and deactivated as per our previous notification sent to you on XXXX DATE.
Please refer to the latest statement attached as well as the original suspension notice sent on XXXX DATE.
Important Notice:
Should no further feedback be received within 48 hours from today, failure to adhere to these terms and conditions will result in your call recording data being permanently deleted. Please refer to the following service ticket# for reference to your call recording data that’s currently open with our service department.
Please contact our service team as soon as possible to make the required arrangements if you would like to retrieve your call recording data before we permanently decommission your environment.
Options to retrieve your call recording data:
HD Hard drive: Provide us with an HD hard drive to copy the call recordings (Our service team will confirm the specified GB size required). Can be delivered to our head offices in Waterfall Midrand.
FTP site: We can arrange to transfer call recording data via an FTP site, confirm with your IT personnel.
Deletion of data: Confirm on a company letterhead if you would like us to permanently delete any call recording data on your PBX.
Please use the below process to log a ticket on our Customer Portal.
Log into our Portal via this URL: https://tforge.myportallogin.co.uk/
Select “Submit a ticket”
Select the "I want some help with my account" option.
Select one of the finance-related ticket categories closest to your request:
“Airtime Query”, “Invoice Statement Request”, “Invoice Process Query”, “Payment Allocations”, and "Hardware Returns”.
Select the “Other” option should your query be unrelated to any listed categories.
Simply “provide information” that pertains to your selection above and click “Submit”
You can keep track of your ticket status on the home page, click on “Lookup a ticket”
You can also call us on 010 035 0909 and one of our friendly service agents will gladly assist you.
Kind regards,
TForge Finance Team