FAQ: No Sound On Headsets/One-Way Audio Issues

Owned by Thabang Mashiane, created
Mar 22, 2024
1 min read

 Problem

 

Should a customer experience sound issues or one-way audio, below are the steps they should follow.

 Solution

  1. Check if the mic is not muted.

  2. Check if the headsets are plugged in correctly.

  3. Check with multiple headsets to see if they are experiencing the same problem.

  4. Is the mic and camera allowed on the browser?

  5. Mic privacy settings ( Microsoft)

 

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