Pather & Pather Attorneys

Oct 31, 2024

Pather&Pather

Ronell

Adcon Vicidial Cloud

Question 1:

The solution (Vicidial Cloud) has been implemented for your business, and it's crucial for us to ensure that our engineer has effectively tested these services with you, meeting your expectations. Are you satisfied with how the process was conducted?

Yes

Question 2: If training was applicable only, otherwise skip question 

Do you feel that SD ENGINEER NAME provided sufficient training for both you and the relevant team to comfortably use the solution? *Only applicable to specific product/service that required training

Yes

Sthe is always willing to help and give us an understanding of vici dial better.

Question 3: Let's start by evaluating your first engagement with our Sales team led by X (or X if applicable), who identified and understood your problem statement before proposing the current solution. How would you rate their ability to comprehend your issues and offer an appropriate solution, taking into account their professionalism and knowledge about the product? 

Not Applicable

Question 4:

Moving on to our Finance department responsible for ensuring all financial documents adhere to regulations, how would you rate their professionalism during the account set-up process?

Not Applicable

Question 5:

Now let’s consider the Service Delivery/SD Team responsible for deploying the solution – they ensure understanding of internal business processes and effective communication throughout installation; do you feel this process was followed appropriately? Also, how would you rate their professionalism and communication throughout this phase?

Yes , I would rate a 7

Question 6:

Next up is our support team – have you engaged them regarding any issues or tickets? If so, how prompt were they in addressing them? Also, did they demonstrate an understanding of your problems along with achieving first-time resolution? 

Not Applicable

Question 7:

If there’s one thing or maybe two or three things that could have improved this experience significantly - what changes do suggest within this process where we can make substantial improvements?

Respond to emails ASAP

The SHI was done on the 31st of Oct 2024 by Zanele Mtotoba.

During our discussion, the client mentioned that they are satisfied to an extent, as she really prefers if the emails they send out could be responded asap due to them having agents on the dialer and they need to update their records /dialers with the rectified feedback received /matters accordingly

Kindly refer to the email below:

Open