{"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":66.66},"content":[{"type":"paragraph","content":[{"text":"An update for an agent status change.","type":"text"}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]},{"type":"table","content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"heading","attrs":{"level":2},"content":[{"text":"Redis","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"

Key	enigma:notifications:agents:<ext>
Type	PubSub

","nestedContent":{"type":"doc","content":[{"type":"table","content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"Key","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"enigma:notifications:agents:","type":"text","marks":[{"type":"subsup","attrs":{"type":"sup"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"Type","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"PubSub","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]}]}]}],"version":1},"reason":"A table in a table cell can't be created or edited in the new editor."}}},{"type":"codeBlock","attrs":{"language":"javascript"},"content":[{"text":"//Notification Example \npsubscribe enigma:notifications:agents:*\n{\n type: \"status\",\n payload: {\n status : ,\n campaign_ref : ,\n ref : \n }\n}","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"","type":"text","marks":[{"type":"textColor","attrs":{"color":"#ff0000"}}]},{"text":" ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":"new agent status","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":" ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#ff0000"}}]},{"text":"campaign reference ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":"(from ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":"v1.3.0","type":"text","marks":[{"type":"link","attrs":{"href":"/wiki/spaces/EPD/pages/3441709"}},{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":")","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"","type":"text","marks":[{"type":"textColor","attrs":{"color":"#ff0000"}}]},{"text":" agent extension number","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"type":"hardBreak"}]}]}]}]}]}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Values:","type":"text"}]},{"type":"table","content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"","type":"text","marks":[{"type":"textColor","attrs":{"color":"#800000"}}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"The new agent status:","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"logging_in","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"available","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"busy","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"wrapup","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"logging_out","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"offline","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"type":"hardBreak"}]}]}]},{"type":"paragraph","content":[{"text":"Only ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":"available","type":"text","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":" and ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":"offline","type":"text","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":" can be manually set via the API","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"","type":"text","marks":[{"type":"textColor","attrs":{"color":"#800000"}}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"The agent extension number","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"","type":"text","marks":[{"type":"textColor","attrs":{"color":"#800000"}}]}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1},"content":[{"type":"paragraph","content":[{"text":"(from ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":"v1.3.0","type":"text","marks":[{"type":"link","attrs":{"href":"/wiki/spaces/EPD/pages/3441709"}},{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":") ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":"Your Campaign Reference where the agents state was changed","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]}]}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Example:","type":"text"}]},{"type":"codeBlock","attrs":{"language":"shell"},"content":[{"text":"# get notifications for all agents\npsubscribe enigma:notifications:agents:*\n\n# get notifications for agent 1234\nsubscribe enigma:notifications:agents:1234","type":"text"}]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"heading","attrs":{"level":1},"content":[{"text":"When will you receive an Agent Status Notification?","type":"text"}]},{"type":"paragraph","content":[{"text":"On every agent status change ONLY if the campaign is started. ","type":"text"}]},{"type":"paragraph","content":[{"text":"This is because an agent can be part of multiple campaigns and have different statuses in each. ","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Campaign Start","type":"text"}]},{"type":"paragraph","content":[{"text":"Notifications will be sent out confirming agent status.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The ","type":"text"},{"text":"logging_in ","type":"text","marks":[{"type":"strong"}]},{"text":"notification is only sent when the dialer is busy confirming that the agent is actually available on campaign start","type":"text"}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Campaign End","type":"text"}]},{"type":"paragraph","content":[{"text":"The dialer will change all the agents status to ","type":"text"},{"text":"offline","type":"text","marks":[{"type":"strong"}]},{"text":" in that campaign once the campaign has ended.","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"when the dialer is busy shutting down, it sends a ","type":"text"},{"text":"logging_out","type":"text","marks":[{"type":"strong"}]},{"text":" status for all the active agents, to signify that they will be logged out when the callees they are dealing with (and the callees left in the queue) are seen to.","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]}]}]}],"version":1}

Browser not supported