Contact T|Forge Support

Owned by Rijnhard Hessel
Last updated: Apr 03, 2024
1 min read

In the event that you need a bit of human assistance, please contact our support team.

In order of most effective:

1. Support Portal

https://support.teleforge.co.za/

The support portal is the best way to get support, because it handles data capturing, enforces SLA’s and does other magic to make sure you are provided with the best possible support.

2. Call the Support Line

Sometimes you just need a voice, and we are in the communications industry after all.

Call us on 010 035 0909 (tel:+27100350909).

Have as much info at your fingertips as possible, since the team member won’t have any information available to them they will need as much guidance from you as you can possibly give.

3. Support Email

Support emails have been de-linked from the ticketing system and will no longer be covered by SLA’s as they were in the past. Only use this when expressly told to do so.

Send an email to support@teleforge.co.za

Be sure to include as much detail about the issue as possible including:

  1. who is affected (which company you are from and which agent/s)

  2. any reference numbers available such as call_ref or call_id or even the telephone number involved.

  3. the time when the issue occurred.