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Options to retrieve your call recording data once the payment was made:
HD Hard drive: Provide us with an HD hard drive to copy the call recordings (Our service team will confirm the specified GB size required). Can be delivered to our head offices in Waterfall Midrand.
FTP site: We can arrange to transfer call recording data via an FTP site, confirm with your IT personnel.
Deletion of data: Confirm on a company letterhead if you would like us to permanently delete any call recording data on your PBX.
Please contact our Finance team for any queries on your account or clarification on the above-mentioned information.
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Log into our Portal via this URL:https://tforge.myportallogin.co.uk/Select “Submit a ticket”atlassian.net/servicedesk/customer/portals
Select the TForge Finance Portal to log your request.
Select the "I want some help Help required with my account" option.
Enter your requested information in the “Summary” (subject) section.
Select the option “Share with” to share with your “Organisation or “No One”.
Select one of the finance-related ticket categories closest to your request or query:
“Airtime Query”Enquiry”, “Invoice Statement Request”, “Invoice Process Query”Payment Enquiry”, “Payment Allocations”, and "Hardware Returns”.
Select the “Other” option should your query be unrelated to any listed categories.
Simply “provide information” that pertains to your selection above and click “Submit”, and “Credit Note Requests”.
Simply add detailed information under “Additional Information” related to your request or query.
Click “Send” at the bottom to submit your ticket request or query.
You can keep track of your ticket status on the home page, click on “Lookup a ticket”“Requests” at the top right corner.
You can also call us on 010 035 0909 and one of our friendly service agents will gladly assist you.
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Options to retrieve your call recording data once the payment was made:
HD Hard drive: Provide us with an HD hard drive to copy the call recordings (Our service team will confirm the specified GB size required). Can be delivered to our head offices in Waterfall Midrand.
FTP site: We can arrange to transfer call recording data via an FTP site, confirm with your IT personnel.
Deletion of data: Confirm on a company letterhead if you would like us to permanently delete any call recording data on your PBX.
Please contact our Finance team for any queries on your account or clarification on the above-mentioned information.
...
Options to retrieve your call recording data:
HD Hard drive: Provide us with an HD hard drive to copy the call recordings (Our service team will confirm the specified GB size required). Can be delivered to our head offices in Waterfall Midrand.
FTP site: We can arrange to transfer call recording data via an FTP site, confirm with your IT personnel.
Deletion of data: Confirm on a company letterhead if you would like us to permanently delete any call recording data on your PBX.
Please use the below process to log a ticket on our Customer Portal.
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