...
Thank you for your continued patience and understanding.
Yours sincerely,
Ops Team
...
Jira Customer Portal Access
Good day, [Customer Name]
I trust you are well.
Please be advised that we have granted you access to log tickets via our Jira Service Management system.
I have attached a step-by-step guide to help you access the customer portal guide.
Please follow the instructions provided and if you have any questions please do not hesitate to contact us.
Please find attached link to access portal.
https://tforge.atlassian.net/servicedesk/customer/portals
Looking forward to your response.
Kind regards,
...
Jira Customer message to streamline requests on Portal
Good day, [Customer Name]
Thank you for your email.
Kindly note that we have logged a ticket in the interim: [ticket link]
Please be advised that further feedback will only be provided via the ticket.
In an effort to streamline our support and ensure that your concerns are addressed promptly, we kindly request that all technical-related issues and inquiries be channeled through our official Customer Support Portal. This approach allows us to maintain a comprehensive record of your queries, monitor our response times, and ensure that each issue receives the attention it deserves.
Please find attached link to access portal.
https://tforge.atlassian.net/servicedesk/customer/portals
Looking forward to your response.
Kind regards,