CSAT daily Script

Owned by Tebogo Lekoane
Apr 22, 2024
1 min read

Intro: 

"Good day, I hope you’re doing well today. My name is [Your Name], and I am calling on behalf of [Your Company]. I'm reaching out regarding the recent issue with [describe the issue briefly]. I want to ensure that everything has been resolved to your satisfaction, as our primary objective is to ensure that all your concerns have been addressed completely." 

 

Client response: 

If the client says they still have outstanding issues: 

"Thank you for bringing this to my attention. Please note that I have jotted down your concerns, and I will escalate these points to the relevant teams promptly to ensure we provide a suitable resolution. Please be assured that we will provide you with feedback at the earliest opportunity.” 

 

If the client says all issues are resolved: 

"Thank you very much for confirming that all is still in order. 

Please do not hesitate to reach out to us should you require immediate assistance in the future. We're here to assist you promptly.” 

“In addition to resolving this specific issue, I would appreciate your feedback on your overall experience with our services. Is there anything else we could improve or do differently?" 

 

Action Steps: 

  • Taking note of the client's concerns. 

  • Confirming the points noted with the client. 

  • Escalating the concerns to relevant engineering teams. 

  • Providing a suitable resolution and reverting to the client with feedback. 

 

These action steps ensure that the client's feedback is taken seriously and that appropriate measures are taken to address their concerns effectively.