Q2 MEETING AGENDA 2024

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Last updated: Aug 20, 2024 by Katlego Taaibos
5 min read

CEX WIG Meeting Agenda

Date: [11 June 2024]
Time: [11:00-12:00]
Location: [War-room]
Chairperson: [Thabang]

Agenda Items:

  1. Welcome and Introductions

    • Chairperson's opening remarks

    • Attendance and apologies

  2. Review of Last Week's WIGs

    • Summary of last week's WIGs (Wildly Important Goals)

    • Progress and achievements

    • Challenges faced and how they were addressed

  3. Setting This Week's WIGs

    • Identification of WIGs for the upcoming week

    • Assignment of responsibilities and deadlines

    • Strategies for achieving these goals

  4. Service Handover Tickets (SHI)

    • Review of SHI tickets

    • Discussion on any issues encountered during onsite PSTS client visits

    • Plans for any necessary SHI revisions or improvements

    • Update on SHI customization and QA as suggested by Dela

  5. FCR Process for Last Week

    • Analysis of FCR performance from the previous week

    • Discussion on successes and areas needing improvement

    • Strategies for supporting TForge engineers to enhance resolution percentages

  6. Any Other Additional Topics

    • Open floor for any additional topics or concerns from team members

  7. Action Items Recap

    • Summary of new action items from the meeting

    • Assignment of responsibilities and deadlines

  8. Next Meeting

    • Confirmation of next meeting date and time

Meeting Agenda: CEX WIG session/Q2 Overview

Meeting Date: 18 June 2024
Meeting Time: 09h30 - 10h30am

Location: War Room

  1. Review of Last Week's WIG Commits (5 minutes)

    • Recap the WIG (Wildly Important Goal) commits made by each team member last week.

    • Discuss any successes, challenges from pursuing these commitments.

  2. WIG Commits for This Week (10 minutes)

    • Each team member shares their WIG commits for the upcoming week

    • Clarify any expectations or requirements for achieving these commitments.

  3. Dependencies or Matters to Raise (5 minutes)

    • Identify any dependencies or roadblocks that need attention from the team.

    • Discuss any pressing matters or concerns that require collective action.

  4. SHI's Update (5 minutes)

    • Identify the total count of SHIs and confirming the up-to-dateness of the Sheet.

    • Discuss the Post 90 days script which Dela shared with us.

  5. Team Discussion: General Topics (15 minutes)

    • Open floor for team members to discuss any relevant topics, share updates, or seek input from the team.

    • Q2 Plan & Focus - Customer Experience Team

6. FCR Review (10 minutes)

  • Evaluate the FCR performance of the team for the previous week.

    • Discuss any trends, areas for improvement, or notable achievements.

    • Identify a focus area for improving FCR in the upcoming week.

  • Wrap-Up and Action Items (10 minutes)

    • Summarize key takeaways from the meeting.

    • Assign action items to team members as necessary.

    • Confirm the date and time for the next meeting, if applicable.

Meeting Agenda: CEX WIG session/Q2 Overview

Meeting Date: 25 June 2024
Meeting Time: 09h30 - 10h30am

Chairperson: Thabang

Location: War Room

  1. Review of Last Week's WIG Commits (5 minutes)

    • Recap the WIG (Wildly Important Goal) commits made by each team member last week.

    • Discuss any successes, or challenges from pursuing these commitments.

  2. WIG Commits for This Week (10 minutes)

    • Each team member shares their WIG commits for the upcoming week

    • Clarify any expectations or requirements for achieving these commitments.

  3. Dependencies or Matters to Raise (5 minutes)

    • Identify any dependencies or roadblocks that need attention from the team.

    • Discuss any pressing matters or concerns that require collective action.

  4. SHI's Update (5 minutes)

    • Identify the total count of SHIs and confirm the up-to-dateness of the Sheet.

  5. Team Discussion: General Topics (15 minutes)

    • Open floor for team members to discuss any relevant topics, share updates, or seek input from the team.

  6. FCR Review (10 minutes)

  • Evaluate the FCR performance of the team for the previous week.

    • Discuss any trends, areas for improvement, or notable achievements.

    • Identify a focus area for improving FCR in the upcoming week.

  • Wrap-Up and Action Items (10 minutes)

    • Summarize key takeaways from the meeting.

    • Assign action items to team members as necessary.

    • Confirm the date and time for the next meeting, if applicable.

CEX WIG Meeting Agenda

Date: [9 July 2024]
Time: [09:30-10:30]
Location: [War-room]
Chairperson: [Zanele]

Agenda Items:

  1. Welcome and Introductions

    • Chairperson's opening remarks

    • Attendance and apologies

  2. Review of Last Week's WIGs

    • Summary of last week's WIGs (Wildly Important Goals)

    • Progress and achievements

    • Challenges faced and how they were addressed

  3. Setting This Week's WIGs

    • Identification of WIGs for the upcoming week

    • Assignment of responsibilities and deadlines

    • Strategies for achieving these goals

  4. Service Handover Tickets (SHI)

    • Review of SHI tickets

    • Plans for any necessary SHI revisions or improvements

    • Post 100 day script update

  5. FCR Process for Last Week

    • Analysis of FCR performance from the previous week

    • Discussion on successes and areas needing improvement

    • Strategies for supporting TForge engineers to enhance resolution percentages

  6. Any Other Additional Topics

    • Open floor for any additional topics or concerns from team members

    • Q2 plan and focus discussion and commitment assignment

  7. Action Items Recap

    • Summary of new action items from the meeting

    • Assignment of responsibilities and deadlines

CEX WIG Meeting Agenda

Date: [30 July 2024]
Time: [09:30-10:30]
Location: [War-room]
Chairperson: [Buhle]

Agenda Items:

  1. Welcome and Introductions

    • Chairperson's opening remarks

    • Attendance and apologies

  2. Review of Last Week's WIGs

    • Summary of last week's WIGs (Wildly Important Goals)

    • Progress and achievements

    • Challenges faced and how they were addressed

  3. Setting This Week's WIGs

    • Identification of WIGs for the upcoming week

    • Assignment of responsibilities and deadlines

    • Strategies for achieving these goals

  4. Service Handover Tickets (SHI)

    • Review of SHI tickets

    • Post 100 day script update

  5. FCR Process for Last Week

    • Analysis of FCR performance from the previous week

    • Discussion on successes and areas needing improvement

  6. Any Other Additional Topics

    • CEX and OPS process document discussion

    • TQM process discussion

    • Review of 2 year career plan

  7. Action Items Recap

    • Summary of new action items from the meeting

    • Assignment of responsibilities and deadlines

 

 

Date: [06 August 2024]
Time: [09:30-10:30]
Location: [War-room]
Chairperson: [Zoe]

Agenda Items:

  1. Welcome and Introductions

    • Chairperson's opening remarks

    • Attendance and apologies

  2. Review of Last Week's WIGs

    • Summary of last week's WIGs (Wildly Important Goals)

    • Progress and achievements

    • Challenges faced and how they were addressed

  3. Setting This Week's WIGs

    • Identification of WIGs for the upcoming week

    • Assignment of responsibilities and deadlines

    • Strategies for achieving these goals

  4. Service Handover Tickets (SHI)

    • Review of SHI tickets

    • Post 100 day script update

  5. FCR Process for Last Week

    • Analysis of FCR performance from the previous week

    • Discussion on successes and areas needing improvement

  6. Any Other Additional Topics

    • CEX and OPS process document discussion

    • TQM process discussion

  7. Action Items Recap

    • Summary of new action items from the meeting

    • Assignment of responsibilities and deadlines

Date: [20 August 2024]
Time: [10:30-11:30]
Location: [War-room]
Chairperson: Buhle

Agenda Items:

  1. Welcome and Introductions

    • Chairperson's opening remarks

    • Attendance and apologies

  2. Review of Last Week's WIGs

    • Summary of last week's WIGs (Wildly Important Goals)

    • Progress and achievements

    • Challenges faced and how they were addressed

  3. Setting This Week's WIGs

    • Identification of WIGs for the upcoming week

    • Assignment of responsibilities and deadlines

    • Strategies for achieving these goals

  4. Service Handover Tickets (SHI)

    • Review of SHI tickets

  5. FCR Process for Last Week

    • Analysis of FCR performance from the previous week

    • Discussion on successes and areas needing improvement

  6. Any Other Additional Topics

    • Project Castle update

  7. Action Items Recap

    • Summary of new action items from the meeting

    • Assignment of responsibilities and deadlines