Q3 Meeting Agenda 2024

Owned by Buhle Nyawo
Last updated: Oct 15, 2024
1 min read

CEX WIG Meeting Agenda

Date: [08 October 2024]
Time: [09:30-10:30]
Location: [Board Room]
Chairperson: [Buhle]

Agenda Items:

  1. Welcome and Introductions

    • Chairperson's opening remarks

    • Attendance and apologies

  2. Review of Last Week's WIGs

    • Summary of last week's WIGs (Wildly Important Goals)

    • Progress and achievements

    • Challenges faced and how they were addressed

  3. Setting This Week's WIGs

    • Identification of WIGs for the upcoming week

    • Assignment of responsibilities and deadlines

    • Strategies for achieving these goals

  4. Service Handover Tickets (SHI)

    • Review of SHI tickets

    • Discussion on any issues encountered during onsite PSTS client visits

    • Plans for any necessary SHI revisions or improvements

    • Update on SHI customization and QA as suggested by Dela

  5. FCR Process for Last Week

    • Analysis of FCR performance from the previous week

    • Discussion on successes and areas needing improvement

    • Strategies for supporting TForge engineers to enhance resolution percentages

  6. Any Other Additional Topics

    • Open floor for any additional topics or concerns from team members

  7. Action Items Recap

    • Summary of new action items from the meeting

    • Assignment of responsibilities and deadlines

  8. Next Meeting

    • Confirmation of next meeting date and time