Q1 Meeting Agenda 2025

CEX WIG Meeting Agenda

Date: []
Time: [09:30-10:30]
Location: [War-room]
Chairperson: [Njabulo]

Agenda Items:

1. Welcome and Introductions

   • Chairperson's opening remarks

   • Attendance and apologies

2. Review of Last Week's WIGs

   • Summary of last week's WIGs (Wildly Important Goals)

   • Progress and achievements

   • Challenges faced and how they were addressed

3. Setting This Week's WIGs

   • Identification of WIGs for the upcoming week

   • Assignment of responsibilities and deadlines

   • Strategies for achieving these goals

4. Service Handover Tickets (SHI)

   • Review of SHI tickets

   • Discussion on any issues encountered during onsite PSTS client visits

   • Plans for any necessary SHI revisions or improvements

   • Update on SHI customization and QA as suggested by Dela

5. FCR Process for Last Week

   • Analysis of FCR performance from the previous week

   • Discussion on successes and areas needing improvement

   • Strategies for supporting TForge engineers to enhance resolution percentages

6. Any Other Additional Topics

   • Open floor for any additional topics or concerns from team members

   • CSAT calls

7. Action Items Recap

   • Summary of new action items from the meeting

   • Assignment of responsibilities and deadlines

8. Next Meeting

   • Confirmation of next meeting date and time