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Date: [19 August 2024]
Time: [09:30-10:30]
Location: [War-room]
Chairperson: Zoe Buhle
Agenda Items:
Welcome and Introductions
Chairperson's opening remarks
Attendance and apologies
Review of Last Week's WIGs
Summary of last week's WIGs (Wildly Important Goals)
Progress and achievements
Challenges faced and how they were addressed
Setting This Week's WIGs
Identification of WIGs for the upcoming week
Assignment of responsibilities and deadlines
Strategies for achieving these goals
Service Handover Tickets (SHI)
Review of SHI tickets
FCR Process for Last Week
Analysis of FCR performance from the previous week
Discussion on successes and areas needing improvement
Any Other Additional Topics
Project Castle update
Action Items Recap
Summary of new action items from the meeting
Assignment of responsibilities and deadlines
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