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In order to be able to do lookups on inbound calls we make use of the Redis callback infrastructure which already exists. We will send a callback to your application which is of a similar type as the C2D notifications.
Inbound call notifications consist of two parts, one notification when a call is answered and another when the call ends. The sub type of the inbound notification will be sent as part of the notification.
URL | determined automatically |
|---|---|
Key | enigma:notifications:inbound |
Payload |
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| Info | ||
|---|---|---|
| ||
The call_ref field may not always be populated, that depends if there is an IVR which allows inbound callees to type in a reference number or account number. If this is the case that will be filled in in the call_ref field |