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Call:

In order to be able to do lookups on inbound calls we make use of the Redis callback infrastructure which already exists. We will send a callback to your application which is of a similar type as the C2D notifications.

 

URL

determined automatically

Key

enigma:notifications:inbound

Payload

  • extension: <the agent this applies to>
  • recording_url: <location where you can fetch recording>
  • number: <the number which the call is coming from>
  • call_ref: <the call ref you specified>

call_ref

The call_ref field may not always be populated, that depends if there is an IVR which allows inbound callees to type in a reference number or account number. If this is the case that will be filled in in the call_ref field

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