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Evaluate the FCR performance of the team for the previous week.
Discuss any trends, areas for improvement, or notable achievements.
Identify a focus area for improving FCR in the upcoming week.
Wrap-Up and Action Items (10 minutes)
Summarize key takeaways from the meeting.
Assign action items to team members as necessary.
Confirm the date and time for the next meeting, if applicable.
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CEX WIG Meeting Agenda
Date: [9 July 2024]
Time: [09:30-10:30]
Location: [War-room]
Chairperson: [Zanele]
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Agenda Items:
Welcome and Introductions
Chairperson's opening remarks
Attendance and apologies
Review of Last Week's WIGs
Summary of last week's WIGs (Wildly Important Goals)
Progress and achievements
Challenges faced and how they were addressed
Setting This Week's WIGs
Identification of WIGs for the upcoming week
Assignment of responsibilities and deadlines
Strategies for achieving these goals
Service Handover Tickets (SHI)
Review of SHI tickets
Plans for any necessary SHI revisions or improvements
Post 100 day script update
FCR Process for Last Week
Analysis of FCR performance from the previous week
Discussion on successes and areas needing improvement
Strategies for supporting TForge engineers to enhance resolution percentages
Any Other Additional Topics
Open floor for any additional topics or concerns from team members
Q2 plan and focus discussion and commitment assignment
Action Items Recap
Summary of new action items from the meeting
Assignment of responsibilities and deadlines
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CEX WIG Meeting Agenda
Date: [30 July 2024]
Time: [09:30-10:30]
Location: [War-room]
Chairperson: [Buhle]
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Agenda Items:
Welcome and Introductions
Chairperson's opening remarks
Attendance and apologies
Review of Last Week's WIGs
Summary of last week's WIGs (Wildly Important Goals)
Progress and achievements
Challenges faced and how they were addressed
Setting This Week's WIGs
Identification of WIGs for the upcoming week
Assignment of responsibilities and deadlines
Strategies for achieving these goals
Service Handover Tickets (SHI)
Review of SHI tickets
Post 100 day script update
FCR Process for Last Week
Analysis of FCR performance from the previous week
Discussion on successes and areas needing improvement
Any Other Additional Topics
CEX and OPS process document discussion
TQM process discussion
Review of 2 year career plan
Action Items Recap
Summary of new action items from the meeting
Assignment of responsibilities and deadlines
Date: [06 August 2024]
Time: [09:30-10:30]
Location: [War-room]
Chairperson: [Zoe]
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Agenda Items:
Welcome and Introductions
Chairperson's opening remarks
Attendance and apologies
Review of Last Week's WIGs
Summary of last week's WIGs (Wildly Important Goals)
Progress and achievements
Challenges faced and how they were addressed
Setting This Week's WIGs
Identification of WIGs for the upcoming week
Assignment of responsibilities and deadlines
Strategies for achieving these goals
Service Handover Tickets (SHI)
Review of SHI tickets
Post 100 day script update
FCR Process for Last Week
Analysis of FCR performance from the previous week
Discussion on successes and areas needing improvement
Any Other Additional Topics
CEX and OPS process document discussion
TQM process discussion
Action Items Recap
Summary of new action items from the meeting
Assignment of responsibilities and deadlines
...
Date: [20 August 2024]
Time: [10:30-11:30]
Location: [War-room]
Chairperson: Buhle
Agenda Items:
Welcome and Introductions
Chairperson's opening remarks
Attendance and apologies
Review of Last Week's WIGs
Summary of last week's WIGs (Wildly Important Goals)
Progress and achievements
Challenges faced and how they were addressed
Setting This Week's WIGs
Identification of WIGs for the upcoming week
Assignment of responsibilities and deadlines
Strategies for achieving these goals
Service Handover Tickets (SHI)
Review of SHI tickets
FCR Process for Last Week
Analysis of FCR performance from the previous week
Discussion on successes and areas needing improvement
Any Other Additional Topics
Project Castle update
Action Items Recap
Summary of new action items from the meeting
Assignment of responsibilities and deadlines