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- Restful JSON HTTP API
- Low Latency Redis based notifications
- Frontendless - designed to be in the background of your system
- Asynchronous State Machine - manages all the states, integrators should just react to the changes in state
- No forced updates, if you want to stick to a specific version then you can. We do however have recommendations
- Backporting of critical fixes within capability
- New versions released up to every 2 weeksBackwards compatibility is always a factor with new features
Features for Clients
- Progressive/Pseudo-Predictive Dialer, with tunable aggression (the number of calls to attempt per available agent)
- Multiple Campaigns at the same time
- Realtime (customizable) stats dashboard with (if provided by PBX provider):
- campaign based call stats
- campaign based agent stats
- agent based stats
- No new system to learn, the backend of your current system
- Ease of use determined by Integrator, not limited by us.
- Reporting via Teleforge Reporting
Quick Start
The best way to get started is to:
- Request a test environment (please contact us)
- Install the Postman chrome plugin and use our collection to start playing with the API, instructions
- Use Apiary for added information on API calls
- Connect to our redis instance and subscribe to some notifications
- use the State Notification docs as a reference of what you can listen for and how it works.