The Platforma Dialer is a complex progressive and pseudo-predictive power dialer based on RESTful API principles and low latency notification based message queuing. 

Features Overview

Features for Integrators

• Restful JSON HTTP API

• Low Latency Redis based notifications

• Frontendless - designed to be in the background of your system

• Asynchronous State Machine - manages all the states, integrators should just react to the changes in state

• Backwards compatibility is always a factor with new features

Features for Clients

• Progressive/Pseudo-Predictive Dialer, with tunable aggression (the number of calls to attempt per available agent)

• Multiple Campaigns at the same time

• Realtime stats dashboard with:

•  

  • campaign based call stats

  • campaign based agent stats

  • agent based stats

• No new system to learn, the backend of your current system

• Ease of use determined by Integrator, not limited by us.

• Reporting via Teleforge Reporting

Quick Start

The best way to get started is to:

1. Request a test environment (please contact us) 

2. Install the Postman chrome plugin and use our collection to start playing with the API, instructions

   1. Use Apiary for added information on API calls

3. Connect to our redis instance and subscribe to some notifications

   1. use the State Notification docs as a reference of what you can listen for and how it works.