Call Connection
This notification is sent every time an agent receives a call. The notification is sent immediately before the call is handed to the agent in order to minimize the risk of a delayed message. Agent connection notifications are critical but time dependant, and for this reason we make use of Redis PubSub to send them. Every agent must subscribe to their own queue to get their specific messages, or you can use a pattern subscribe to the base queue and then use a single worker to distribute the notifications to the agents.
Redis | //Notification Example brpop
psubscribe enigma:notifications:agents:*
{
type: "call",
payload: {
call_ref : <internal_call_ref>,
agent : <ext>,
contact_ref : <custom_call_ref>,
number : <number>,
ref : <ext>
}
}
|
|---|
Values:
<ext> | The agent extension number |
|---|---|
<internal_call_ref> | Internal dialler call reference, this is used to disposition the call |
<custom_call_ref> | Your custom call reference specified for this callee (use this for your lookups) |
Example:
# get notifications for all agents
psubscribe enigma:notifications:agents:*
# get notifications for agent 1234
subscribe enigma:notifications:agents:1234