Dialer Integration Guide
- Rijnhard Hessel
Owned by Rijnhard Hessel
The dialer is a complex system of applications, and in order to help you integrate with the dialer we cover a few topics here of what is required and why you need to do things in certain ways.
This however only covers so much, we always recommend that our integrators keep good communication with us, so that we can help and explain as much as possible. Integrations are our highest priority.
Dont know what features to build into your Campaign Manager? Contact Us.
- Integration Guide: Basic UI - Agent Interface — most of how the Agents Interface interacts with the dialer will be via dispositions or just reacting to state changes from the dialer
- Integration Guide: Basic UI - Campaign Manager
- Integration Guide: Consuming the API — react to the notifications and trust that the dialer will manage the state properly
- Integration Guide: Futureproofing - Making Your Integration Upgrade Safe — These are simple ways to ensure things work through upgrades, and so that you only have to implement features that you want to.
- Integration Guide: Reliable Redis CDR's