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CEX WIG Meeting Agenda

Date: [11 June 2024]
Time: [11:00-12:00]
Location: [War-room]
Chairperson: [Thabang]

Agenda Items:

  1. Welcome and Introductions

    • Chairperson's opening remarks

    • Attendance and apologies

  2. Review of Last Week's WIGs

    • Summary of last week's WIGs (Wildly Important Goals)

    • Progress and achievements

    • Challenges faced and how they were addressed

  3. Setting This Week's WIGs

    • Identification of WIGs for the upcoming week

    • Assignment of responsibilities and deadlines

    • Strategies for achieving these goals

  4. Service Handover Tickets (SHI)

    • Review of SHI tickets

    • Discussion on any issues encountered during onsite PSTS client visits

    • Plans for any necessary SHI revisions or improvements

    • Update on SHI customization and QA as suggested by Dela

  5. FCR Process for Last Week

    • Analysis of FCR performance from the previous week

    • Discussion on successes and areas needing improvement

    • Strategies for supporting TForge engineers to enhance resolution percentages

  6. Any Other Additional Topics

    • Open floor for any additional topics or concerns from team members

  7. Action Items Recap

    • Summary of new action items from the meeting

    • Assignment of responsibilities and deadlines

  8. Next Meeting

    • Confirmation of next meeting date and time

Meeting Agenda: CEX WIG session/Q2 Overview

Meeting Date: 18 June 2024
Meeting Time: 09h30 - 10h30am

Location: War Room

  1. Review of Last Week's WIG Commits (5 minutes)

    • Recap the WIG (Wildly Important Goal) commits made by each team member last week.

    • Discuss any successes, challenges from pursuing these commitments.

  2. WIG Commits for This Week (10 minutes)

    1. Each team member shares their WIG commits for the upcoming week

    2. Clarify any expectations or requirements for achieving these commitments.

  3. Dependencies or Matters to Raise (5 minutes)

    • Identify any dependencies or roadblocks that need attention from the team.

    • Discuss any pressing matters or concerns that require collective action.

  4. SHI's Update (5 minutes)

    • Identify the total count of SHIs and confirming the up-to-dateness of the Sheet.

    • Discuss the Post 90 days script which Dela shared with us.

  5. Team Discussion: General Topics (15 minutes)

    1. Open floor for team members to discuss any relevant topics, share updates, or seek input from the team.

6. FCR Review (10 minutes)

  1. Evaluate the FCR performance of the team for the previous week.

    1. Discuss any trends, areas for improvement, or notable achievements.

    2. Identify a focus area for improving FCR in the upcoming week.

  2. Wrap-Up and Action Items (10 minutes)

    • Summarize key takeaways from the meeting.

    • Assign action items to team members as necessary.

    • Confirm the date and time for the next meeting, if applicable.

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