Glossary: C4D

Field	Type	Format	Description
call_ref	string		The unique reference generated by Teleforge for the call
call_time	number	seconds	The total duration of the call, including ringing and holding
call_trail_number	number	positive integer	The "leg" of the call, most calls go through various phases and transfers, this will identify in what order these happened
call_trail_ref	string		The identifier for the entire call trail, through all its transfers (call_ref will MOSTLY be unique for each leg)
call_type	string	enum	The type of the call: inbound outbound internal external transfer - essentially when the underlying telephony system can't distinguish transfer-attended transfer-blind
clid	string	regex	The Number used by the telephony system in this call, on outbound it will be the number shown to the callee, on inbound it will be the number the caller dialled.
contact_ref	string	regex	The integrator supplied reference for this callee, usually an account number, matter number or some kind of identification number
dialed_at	number	Unix Timestamp (seconds)	A Unix timestamp in seconds of when the call started.
end_reason	string	enum	How the call ended: see Dispositions
extension	string	regex	The "Agent", essentially this is the source party of the call. Normally in a call centre environment, this is the agents' extension. But in the case of external calls, this can be the full number of the party to initiate first, which should be an employee.
hold_time_number	number	seconds	"Hold time experienced by the number party", the total amount of time the client spent on hold.
isdn_code	number	positive integer	The ISDN Cause Code to indicate the reason the call terminated, see ISDN Cause Codes
number	string	regex	The number to connect the extension to. Usually this is a clients number but it can also be another extension in the case of an internal call.
ring_time_extension	number	seconds	"Ring time experienced by the extension party", the amount of time the call rang for before the client (number) answered.
ring_time_number	number	seconds	"Ring time experienced by the number party", the amount of time the call rang for before the extension or PBX answered.