End of call notifications (CDR):

At the end of an inbound or outbound call, a callback is sent to the configured webhook. This callback contains a Call Data Record for the call. To determine whether the notification is from an inbound call use the call_dir field of the payload.

{
    type: "cdr",
    payload: {
        extension    : <ext>,
        number       : <client_number>,
        dial_number  : <dial_number>,
        call_ref     : <internal_call_ref>,
        contact_ref  : <custom_call_ref>,
        dialed_at    : <dialed_at> ,
        end_reason   : <disposition>,
        end_code     : <ISDN_termination_code>,
        call_time    : <call_time> ,
        hold_time    : <hold_time>,
        call_dir     : <call_dir>,
        recording_url: <recording_ref>,
        ref          : "click-dial"
    }
}

Values:

<ext>	The agent extension or number (if the call is external; between 2 external parties)
<dial_number>	The number the PBX used as part of this call Outbound: the caller ID that was shown to the callee Inbound: the (DID) number that was dialed by the caller
<internal_call_ref>	Current (inline with Dialer spec) Unique Internal identifier for this specific call, this is used to download recordings.
<custom_call_ref>	Your custom identifier for the caller/callee or matter. It should remain the same between multiple calls for the same callee and should be used to link CDR data to a specific person. Outbound/External: This reference can be set upon creating a C2D call via the API Inbound: the value is either an empty string or can be set by the caller via an IVR if that feature is enabled. Default: if no contact_ref is specified one is generated, although it serves no real purpose
<disposition>	Dispositions: how the call ended
<ISDN_termination_code>	The ISDN termination code
<client_number>	The clients number (as opposed to the agent) Inbound: callers number (can be empty if the callers number is set to private) Outbound: dialed number

Call End Notification

End of call notifications (CDR):

Values: