The Agent interface can be pretty simple to very complex depending on your use case,
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most of how the Agents Interface interacts with the dialer will be via dispositions or just reacting to state changes from the dialer |
Limiting Agents
While this is very dependant on the use case, the principle is that you should limit the agent as much as possible:
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One One of the biggest issues integrators have faced is the speed at which their DB can do lookups, since a notification is sent when an agent is connected to a callee and now their system has to take that reference and find all the related info to show the agent. |