extension | ||
number | ||
clid | ||
call_type | ||
hold_time_number | ||
call_ref | ||
contact_ref | ||
call_trail_ref | ||
call_trail_number | ||
| dialed_at | ||
| end_reason | ||
| isdn_code | ||
| call_time | ||
| ring_time_extension | ||
| ring_time_number | ||
| hold_time_number | ||
| Field | Description | |
|---|---|---|
call_ref | The unique reference generated by Teleforge for the call | |
call_time | The total duration of the call, including ringing and holding | |
call_trail_number | The "leg" of the call, most calls go through various phases and transfers, this will identify in what order these happened | |
call_trail_ref | The identifier for the entire call trail, through all its transfers (call_ref will MOSTLY be unique for each leg) | |
call_type | The type of the call:
| |
clid | The Number used by the telephony system in this call, on outbound it will be the number shown to the callee, on inbound it will be the number the caller dialled. | |
contact_ref | The integrator supplied reference for this callee, usually an account number, matter number or some kind of identification number | |
dialed_at | A Unix timestamp in seconds of when the call started. | |
end_reason | How the call ended: see Dispositions | |
extension | The "Agent", essentially this is the source party of the call. Normally in a call centre environment, this is the agents' extension. But in the case of external calls, this can be the full number of the party to initiate first, which should be an employee. | |
hold_time_number | "Hold time experienced by the number party", the total amount of time the client spent on hold. | |
isdn_code | The ISDN Cause Code to indicate the reason the call terminated, see ISDN Cause Codes | |
number | The number to connect the extension to. Usually this is a clients number but it can also be another extension in the case of an internal call. | |
ring_time_extension | "Ring time experienced by the extension party", the amount of time the call rang for before the client (number) answered. | |
ring_time_number | "Ring time experienced by the number party", the amount of time the call rang for before the extension or PBX answered. |
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