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User Status Notification
The User Status Notification is a structured message format that facilitates the real-time communication of user status updates within an omni-channel campaign. It includes essential details like user and campaign identification, status information, and context, enabling systems and applications to respond appropriately to the user's progress or changes in status.
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{
"type": "string"<string>,
"payload":{
"user_id" : int<integer>,
"campaign_id" : int<integer>,
"status_id" : int<integer>,
"status" : "string"<string>,
"break_name" : "string"<string>
}
} |
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Field |
Key
Type | Description | |
type | string | The type of notificaiton. |
Payload Data | ||
user_id | ||
integer | The ID of the user. | |
campaign_id |
integer | The ID of the camapign. | |
status_id |
integer | The ID of the status. | |
status | string | The name of the status. |
break_name | string | The break name the agent is on.
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