User Status Notification

By Jonathan Jones (Deactivated)

User Status Notification

The User Status Notification is a structured message format that facilitates the real-time communication of user status updates within an omni-channel campaign. It includes essential details like user and campaign identification, status information, and context, enabling systems and applications to respond appropriately to the user's progress or changes in status.

Field

Type

Description

type

string

The type of notificaiton.

Payload Data

user_id

integer

The ID of the user.

campaign_id

integer

The ID of the camapign.

status_id

integer

The ID of the status.

status

string

The name of the status.

break_name

string

The break name the agent is on.
Break

  • Lunch

  • Meeting

  • Other

  • Bio

Related content