On a user level in your system the 2 big parts are the Campaign Manager and the Agent Interface.

Campaign Manager

The campaign manager will basically handle how the campaigns are created, and controlled

In order to create a campaign you need to:

Determine your initial list of callees to dial (also known as matters or leads)
- We suggest running large campaigns around 10000 callees
- Also its best if you create the initial campaign with no callees and then batch add the callees in batches of a 100 to help with HTTP timeouts.
- Bonus: A huge win for Managers would be easily creating callee lists from the outcomes of previous campaigns.
Select initial agents to start the campaign with, and their initial state
- It is easier to have all agents start in an offline state, and then allow the agents to make themselves available when they are ready
- Make sure that an agent is not available in 2 running campaigns at the same time.
Set the campaign settings listed in Apiary

Whether a campaign is running or not (as long as it is not deleted) it can be modified on the fly. Anything can be changed:

The most important is that the aggression can be modified, as this forms an integral part of changing strategy on a running campaign.

Campaigns also need to be paused and deleted easily.

We highly recommend that campaigns be deleted even though it is not needed, since it's one API call, and:

Can prevent accidentally having an agent as available in 2 running campaigns at once (which is a time consuming debug exercise for all parties)
Helps us keep our DB's clean
And keeping old campaigns seems to encourage bad practices in terms of strategy with Managers:
- campaigns are hardly ever continued or rerun in practice, instead new campaigns are built from uncalled/unsuccessful outcomes from previous campaigns and run, which provides much better results.
- We would recommend automatically cleaning off campaigns that have been run at least once and last over a week ago.

Integration Guide: Basic UI - Campaign Manager