Click2Dial Release v2.6.2

Summary

Added call_time and hold_time to CDR's, added hold_time to inbound call connection notification, and configurable ringing times (default ring time was increased to 35 sec)

All updates for this release

Bugs

• Maintenance: hotdesking configuration added for PBX providers, to enable or disable at a PBX level
• Maintenance: fixed dialplan goto comment issue
• url_download: check improved (few false positive situations)
• old_recording_format: allow v1 integrators to download recording files with old naming

Features

• CDR Notification: implemented call_time (outbound and inbound)
• CDR Notification: implemented hold_time (for inbound, how long the callee was on hold in the queue)
• Call Connection Notification: implemented hold_time (how long the callee was on hold in the queue)
• Call: added configurable Ring times (how long the call should ring at an agent before going to the next agent) Contact the PBX Provider to configure
  • Default: changed from 10 to 35 seconds
  • Outbound: time to ring before cancelling call for outbound calls
  • External: time to wait before cancelling call for external calls

Recommended Changes

• Contact your PBX provider to configure the ring_time (how long the call should ring for)
• If you are using inbound then expose the hold time to the agents so that they can apologize to your clients immediately if need be