Configuration: C2D

 

These settings will need to be configured by T|Forge, however understanding them is crucial to getting the most out of your integration, for your particular use case.

The settings here are only a subset of those available, as these are the only relevant ones to Integrators.

Pay attention to redis_port, redis_db and http_port, as these will be assigned to you and could change, they will be the same for all clients of your integration and should be set at a global level in your application and should be relatively easy to change.

 

setting

values

default

description

setting

values

default

description

outbound_scope

  • private - only for calls generated by Integrator

  • spy - for calls generated by any integrator

  • global - for all outbound calls

private

determines when a CDR should be sent on an outbound call.

inbound_scope

  • Off - no inbound cdr's

  • global - receive CDR's for all inbound calls

Off

determines when a CDR should be sent on an inbound call.

This is unaffected by inbound queue setup and does not determine inbound call connection notifications.
(Which are determined by queue setup)



redis_port

any valid port number

6379

this will be assigned to an integrator globally (across all Teleforge clients), it should be globally configurable in your application

redis_db

0-16

0

this will be assigned to an integrator globally (across all Teleforge clients), it should be globally configurable in your application

http_port

any valid port number over 8300

8300

this will be assigned to an integrator globally (across all Teleforge clients), it should be globally configurable in your application

http_enabled

On/Off

On

Will the Integrator be using the REST API? Even if using WebRTC, disabling this will prevent recording access.

webrtc_enabled

On/Off

Off

Will the Integrator be using the WebRTC integration route? (this requires additional setup)

verified_cli

On/Off

Off

IF the client has purchased a Verified Call product then it can be enabled or disabled at an integrator level (send the campaign name as the outbound_id when making a call)

default_ring

any valid integer (in seconds)

35

the default amount of time to ring the callee before hanging up.

international_calls

On/Off

Off

Are international calls allowed for the Integrator? For security reasons, this is Off by default

country_code

any valid country code

27

The "home" country to assume 0 prefixed numbers belong to

external_agents

On/Off

Off

non-extension to non-extension calls, usually this is if agents are roaming and the PBX is used as a middleman between their cellphone and the client.