CUSTOMER NAME - Post 100 Day Survey Results

May 25, 2024

Question 1: Support Team

Let's begin by evaluating our support team. Timeliness in addressing technical issues is paramount to us. When you raise a ticket, it's crucial that we promptly respond, thoroughly understand the issue at hand, and swiftly resolve it. Based on this approach, how would you rate your experience with the support team over these first 100 days? 

Rating 1 -10

Question 2: VKAM Team

Moving on to another essential department - customer experience and success through VKAM (Virtual Key Account Management). This team comprises four dedicated members who engage with you at least once a month or quarter. Their role involves discussing ticket trends, performance reporting (CBIT Report), identifying relevant insights within your operations, as well as updating you about new features or technologies relevant to your business needs. It's imperative that these interactions are conducted professionally while delivering substantial value to you. On a scale from 1-10, how would you rate their effectiveness in fulfilling this role?

Rating 1-10

Question 3: Finance Team

Our finance team represents the final touchpoint during these crucial 100 days. Their responsibility includes ensuring timely and accurate invoicing while providing prompt assistance for any account-related inquiries or billing issues in a professional manner. Considering this aspect of our service delivery, how would you rate your overall experience? 

Rating 1-10

Question 4: NPS

Next up: Would you recommend our services based on your recent interactions? Please share your rating on a scale of 1-10.

Rating 1-10

Question 5: Product Value

Your decision to partner with us was driven by the promise of substantial value creation throughout our engagement together – particularly in addressing challenges within your call center environment. How effective do you find our products in delivering this promised value and resolving anticipated issues since partnering with us?

Rating 1-10

Question 6:

Lastly: If there’s one critical aspect that could significantly enhance your experience working with us - what would it be?"

Answer

Add here