Dialer Release v1.3

Owned by Rijnhard Hessel
Last updated: Nov 13, 2017
Latest Fix 
Issues3 issues
Versionv1.3.0

Summary

This release was primarily focussed on easing existing integration issues and additional statistics. 

We added API calls to restart the dialer in Emergency situations (with notifications)

Manual restarts should NOT be needed under any normal circumstances, the only reason why it was implemented was that if for any reason the dialer becomes unresponsive that it can be restarted so that your users don't have downtime.

If a manual restart is EVER required please contact us immediately to investigate.

In production this should not be required at all.

Important highlights from this release

  1. API call added to allow dialer restarts in emergency situations

    1. calls added: 

      /core/restart
/core/start
/core/stop
    2. Notifications added for dialer core states, we recommend implementing the started state. 
  2. Agent Status Notification: added campaign reference to help third parties identify for which campaign the agents state is changing
  3. Added per /wiki/spaces/EPD/pages/3441766

All updates for this release

User Story

  • DIAL-133 RESOLVED As TF and TFI we want to make breakages easier to recover from so that we dont have huge downtimes
  • DIAL-124 RESOLVED As a TFC I want the campaign reference in the Agent Status notification, so that I know which campaign the agent is a part of
  • DIAL-90 RESOLVED As a TFC I want stats per agent so that I can monitor individual agent performance

Recommended Changes

  • Implementing the dialer started notification so that you can auto re-subscribe to notifications on dialer upgrades, if need be (but that should not be needed)