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Dialer: Debugging Requirements

Dialer: Debugging Requirements

By Rijnhard Hessel
May 23, 2018
1 min

Problem

With a system as complex as the dialer, fault finding can prove challenging and very time consuming. For this reason we have no choice but to be strict on the information we require to investigate a bug. 

If we do not have this information, we will NOT investigate.

Solution

Provide the Following Information

  1. integrators application (e.g. Swordfish)

  2. campaign ID

  3. if the bug is in a specific call: 

    1. call_ref (our internal reference for the call). 

    2. contact_ref can do if you don't have access to the call_ref (if you are a client the odds are this is your account/matter reference)

  4. Time of the incident

  5. The steps that lead up to the incident

    1. does it always occur or only sometimes? Try to replicate it.

    2. e.g. answered a call, then heard nothing on the other end

    3. How many agents were affected? (DO NOT SAY ALL if only a few were, we may stop investigating all your bug reports as a result of this)

  7. Were you able to bypass/work around the bug? How?

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