Email Templates_FIN_Payments Notice
- Adele Diedericks
TForge: Payments Invoice (Sent @ Adhoc)
Dear {ContactPersonName} {ContactPersonSurname},
Thank you kindly for your payment, we have processed it accordingly.
Please find attached your invoice for {InvoiceDate} for your records.
Please log a ticket on our Customer Portal for any queries on your account.
Please use the below process to log a ticket on our Customer Portal.
Log into our Portal via this URL: https://tforge.atlassian.net/servicedesk/customer/portals
Select the TForge Finance Portal to log your request.
Select the "Help required with my account" option.
Enter your requested information in the “Summary” (subject) section.
Select the option “Share with” to share with your “Organisation or “No One”.
Select one of the finance-related categories closest to your request or query:
“Airtime Enquiry”, “Invoice Statement Request”, “Invoice Payment Enquiry”, “Payment Allocations”, "Hardware Returns”, and “Credit Note Requests”.
Simply add detailed information under “Additional Information” related to your request or query.
Click “Send” at the bottom to submit your ticket request or query.
You can keep track of your ticket status on the home page, click on “Requests” at the top right corner.
Alternatively, you can contact our offices at 010 035 0909 to speak to one of our representatives in person.
Kind regards,
TForge Finance Team
Adcon: Payments Invoice (Sent @ Adhoc)
Dear {ContactPersonName} {ContactPersonSurname},
Thank you kindly for your payment, we have processed it accordingly.
Please find attached your invoice for {InvoiceDate} for your records.
Please log a ticket on our Customer Portal for any queries on your account.
Please use the below process to log a ticket on our Customer Portal
Log into our Portal via this URL: https://adcon.myportallogin.co.uk /
Select “Submit a ticket”
Select the "I want some help with my account" option.
Select one of the finance-related ticket categories closest to your request:
“Airtime Query”, “Invoice Statement Request”, “Payment Allocations”,
Select the “Other” option should your query be unrelated to any listed categories.
Simply “provide information” that pertains to your selection above and click “Submit”
You can keep track of your ticket status on the home page, click on “Lookup a ticket”
Alternatively, you can contact us on 010 300 1316 and one of our friendly service agents will gladly assist you.
Kind regards,
Adcon Tech Finance Team